With at least 48 hours notice from the delivery date we can make most changes too orders. If you would like to change something on your order please give us as much notice as possible and contact our customer service team on cs@rodeo-group.com and le

With at least 48 hours notice from the delivery date we can make most changes too orders. If you would like to change something on your order please give us as much notice as possible and contact our customer service team on<a href="mailto:cs@rodeo-group.com">&#xA0;cs@rodeo-group.com</a><a style="box-sizing: border-box; background: rgb(255, 255, 255); color: rgb(4, 30, 66); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.75px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;">&#xA0;and</a> let them know the following information in your first email;<ul><li style="margin-right: 0px; margin-bottom: 0px; caret-color: rgb(4, 30, 66); color: rgb(4, 30, 66); font-family: Montserrat, sans-serif; font-size: 15px; letter-spacing: 0.75px;">Order Number which can be found in your confirmation email.&#xA0;</li><li style="margin-right: 0px; margin-bottom: 0px; caret-color: rgb(4, 30, 66); color: rgb(4, 30, 66); font-family: Montserrat, sans-serif; font-size: 15px; letter-spacing: 0.75px;">The changes you would like to make (ie. edit gift message, change shipping address)&#xA0;</li></ul>The more details we have the quicker we can catch your order and make the requested changes!

Can I change something in my order?

Our teams start prepping our orders due for dispatch early in the morning so that all of our doughnuts are made with care and to the highest standards. Because of this we cannot cancel orders on the day they are due for dispatch (this will be the day

Our teams start prepping our orders due for dispatch early in the morning so that all of our doughnuts are made with care and to the highest standards. Because of this we cannot cancel orders on the day they are due for dispatch (this will be the day before your requested delivery date) any requests made on this day to cancel may not be picked up in time and may not be cancelled.&#xA0;Cancellations must be made a minimum of 3 days before your requested delivery date.&#xA0;

Can I cancel my order?

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Changes and Cancellations

Where do you ship?

Will my doughnuts be fresh if being sent by post?

How long does shipping take and do you ship next day?

Can I select the time my order is delivered?

What is DPD Pre-12 Delivery?

Does anyone need to be in for the time of delivery?

I can't find my confirmation email?

My order hasn't arrived, what happens next?

My order has arrived, but its been damaged?

My order has arrived, but somethings not right?

Shipping and Delivery

Can I eat your doughnuts if I have a nut allergy or any other allergy?

Can I eat your doughnuts if I have a milk or egg allergy?

I have an allergy that you haven't listed above, what do I do?

What's in your doughnuts?

How are your doughnuts made?

How long do your doughnuts last?

How fresh are your doughnuts?

Do you have any vegan friendly doughnuts?

Do you have Gluten Free doughnuts?

How can I tell what doughnuts are Baked?

Are Baked cake doughnuts totally Gluten Free?

Is your Baked range suitable for people with Coeliac?

Allergens and Dietary

How do I place a corporate order?

Can I place an order for my wedding/party?

I have a Marketing/PR request, who should I contact?

Corporate and Events

Do you have a loyalty scheme?

How can I sign up to the in-store loyalty scheme?

How do I earn points for the in-store loyalty scheme?

What rewards can you claim through the loyalty scheme?

Do you accept Stamp Cards?

In-Store Loyalty